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Terms of Service


CrazyRocket
Last Updated: March 31, 2026

Welcome to CrazyRocket. These Terms of Service ("Terms" or "Agreement") govern your access to and use of the CrazyRocket website at www.crazyrocket.io ("Site"), our gamified pop-up platform, and all related services (collectively, the "Service"). The Service is owned and operated by CrazyRocket by Andrea De Santis ("CrazyRocket", "we", "us", or "our").

Please read these Terms carefully before using the Site or Service. By accessing or using the Site or Service, you agree to be bound by these Terms, our Privacy Policy, and any additional terms referenced herein. If you do not agree to these Terms, you must not use the Site or Service.

You represent that you are of legal age to form a binding contract in your jurisdiction. If you are using the Service on behalf of a business or legal entity, you represent that you have the authority to bind that entity to these Terms, and "you" refers to that entity.

1. Definitions


"Account" means the account you create to access and use the Service.

"Content" means all text, graphics, images, software, audio, video, data, and other materials made available through the Site or Service.

"Customer" means a website owner, merchant, or administrator who has subscribed to the Service to create and manage pop-up campaigns on their website(s).

"Customer Data" means all data, including Personal Data, that a Customer or their Users submit to or that is collected through the Service on the Customer's behalf, including email addresses, campaign submissions, analytics data, and integration data.

"Personal Data" means any information relating to an identified or identifiable natural person, as defined under applicable data protection law.

"Pop-up Service" means the gamified pop-up features provided by our platform, including but not limited to spin wheels, scratch cards, slot machines, countdown bars, notification bars, and other campaign widgets embedded on Customer websites.

"Submission" means any information, data, images, feedback, material, or ideas that you provide to us or post on or through the Service or the Site.

"User" means any individual who accesses the Site or interacts with the Pop-up Service on a Customer's website.

"Widget Code" means the JavaScript code, CSS, and related files that Customers embed on their websites to display the Pop-up Service.

2. The Service


2.1 - Service Description. CrazyRocket provides a cloud-based gamified pop-up platform that enables Customers to create, manage, and deploy interactive pop-up campaigns on their e-commerce websites. The Service includes campaign creation tools, analytics, email collection, coupon delivery, and integrations with third-party platforms.

2.2 - License Grant. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Site and Service for your internal business purposes. This licence does not include the right to sublicence, resell, distribute, or make the Service available to any third party except as expressly permitted (e.g., embedding the Widget Code on your website for end-user interaction).

2.3 - Service Availability. We strive to maintain high availability of the Service but do not guarantee uninterrupted, error-free, or virus-free access. Occasional interruptions may occur due to maintenance, updates, or causes beyond our control. We will use commercially reasonable efforts to provide advance notice of planned maintenance.

2.4 - Service Modifications. We may, at our discretion, modify, update, or discontinue any feature or part of the Service. For material changes that negatively affect your use of the Service, we will provide at least 30 days' prior notice where practicable. Your continued use of the Service after such changes constitutes your acceptance of the modified Service.

2.5 - Minimum Requirements. Minimum hardware and software requirements for the Service may be posted on the Site from time to time. We do not guarantee performance even if you meet such requirements.

2.6 - Third-Party Content. The Site may display commercial content from third parties. We do not endorse, control, or assume responsibility for third-party content, including its accuracy, safety, or legality.

3. Account Registration and Security


3.1 - To use the Service, you must create an Account. You agree to:

  • (a) Provide true, accurate, current, and complete information during registration;
  • (b) Maintain and promptly update your Account information to keep it accurate and complete;
  • (c) Maintain the security and confidentiality of your login credentials;
  • (d) Not share your Account credentials with any third party;
  • (e) Not impersonate any person or entity or misrepresent your identity;
  • (f) Immediately notify us at hello@crazyrocket.io if you become aware of any unauthorised access to or use of your Account.

3.2 - You are fully responsible for all activities that occur under your Account. We are not liable for losses caused by unauthorised use of your Account, unless such unauthorised use was caused by our negligence.

3.3 - We reserve the right to suspend or disable any Account if we reasonably believe it has been compromised or is being used in violation of these Terms.

4. Subscriptions, Billing, and Payments


4.1 - Subscription Plans. The Service is offered on a subscription basis with various plans as described on our Site or through the Shopify App Store. Features, usage limits, and pricing vary by plan.

4.2 - Billing. For Customers who access the Service through the Shopify App Store, all charges are processed through Shopify's billing system in accordance with Shopify's terms. For Customers on other platforms, billing is processed through Stripe. You agree to provide accurate and complete billing information.

4.3 - Auto-Renewal. YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW AT THE END OF EACH BILLING PERIOD (MONTHLY OR ANNUALLY, AS APPLICABLE) UNLESS YOU CANCEL BEFORE THE RENEWAL DATE. You will be charged the then-current subscription fee for each renewal period. By subscribing, you provide your express affirmative consent to these recurring charges.

4.4 - Free Trials. If we offer a free trial, you will not be charged during the trial period. At the end of the free trial, your subscription will automatically convert to a paid subscription at the applicable rate unless you cancel before the trial period ends. We will notify you before the trial-to-paid conversion.

4.5 - Price Changes. We may change our subscription fees at any time. For existing subscribers, we will provide at least 30 days' advance notice before any price increase takes effect. The new pricing will apply at the start of your next billing period following the notice period.

4.6 - Cancellation. You may cancel your subscription at any time through your Account dashboard, through the Shopify Admin (for Shopify customers), or by contacting us at hello@crazyrocket.io. Cancellation will take effect at the end of your current billing period. You will continue to have access to the Service until the end of the period you have already paid for.

4.7 - Refunds. We do not provide refunds or credits for partial months of the Service, upgrades or downgrades, or unused time during your subscription period, except where required by applicable law.

4.8 - Taxes. All fees are exclusive of applicable taxes. You are responsible for all taxes, levies, and duties imposed by taxing authorities in connection with your use of the Service, except for taxes based on our net income.

4.9 - Late Payments. If payment fails or is overdue, we may suspend your access to the Service after providing 7 days' written notice. Continued non-payment after 30 days may result in Account termination.

5. Customer Data and Data Processing


5.1 - Data Ownership. As between you and CrazyRocket, you retain all rights, title, and interest in your Customer Data. We do not claim ownership of any Customer Data.

5.2 - Licence to Customer Data. You grant us a limited, non-exclusive, worldwide, royalty-free licence to use, process, store, and transmit Customer Data solely to the extent necessary to provide, maintain, and improve the Service, and as otherwise described in our Privacy Policy.

5.3 - Data Processing Roles. With respect to Personal Data collected through the Pop-up Service on Customer websites (e.g., email addresses submitted by Users), you are the data controller and CrazyRocket is the data processor. With respect to your Account data, CrazyRocket is the data controller. Both parties shall comply with their respective obligations under applicable data protection law, including the GDPR, UK GDPR, CCPA/CPRA, PIPEDA, and the Australian Privacy Act.

5.4 - Data Processing Agreement. To the extent required by GDPR Article 28 or other applicable data protection law, these Terms serve as the data processing agreement between you and CrazyRocket. In this capacity:

  • (a) We will process Personal Data only on your documented instructions and solely for the purpose of providing the Service;
  • (b) We will implement appropriate technical and organisational security measures as described in our Privacy Policy;
  • (c) We will not engage sub-processors without your general authorisation. A list of our current sub-processors is available in our Privacy Policy (section 9). We will notify you of any intended changes to sub-processors, and you may object within 14 days;
  • (d) We will assist you in responding to data subject requests (access, rectification, erasure, portability, restriction, objection) to the extent technically feasible;
  • (e) We will notify you without undue delay (and in any event within 72 hours) upon becoming aware of a Personal Data breach;
  • (f) We will ensure that persons authorised to process Personal Data are subject to confidentiality obligations;
  • (g) Upon termination or expiry of the Service, we will delete or return all Customer Data in accordance with section 12;
  • (h) We will make available to you all information necessary to demonstrate compliance with our obligations and allow for reasonable audits upon 30 days' written notice, no more than once per year, during business hours, and at your expense.

5.5 - CCPA/CPRA Service Provider Terms. To the extent CrazyRocket processes Personal Data subject to the CCPA/CPRA on your behalf, CrazyRocket acts as a "service provider" as defined under the CCPA. We will not sell or share Personal Data, will not retain, use, or disclose Personal Data for any purpose other than performing the Service, and will not combine Personal Data received from you with data from other sources except as permitted by the CCPA/CPRA.

5.6 - Aggregated Data. We may generate anonymised, aggregated data derived from Customer Data (e.g., industry benchmarks, conversion rate statistics). Such aggregated data will not identify you or any individual and may be used by us for any lawful purpose, including service improvement and analytics.

5.7 - Data Portability. You may export your Customer Data at any time through the Service dashboard or by requesting an export at hello@crazyrocket.io. We will provide the data in a structured, commonly used, and machine-readable format within 30 days of your request.

6. Acceptable Use Policy


6.1 - In connection with your use of the Site and Service, you agree to comply with all applicable local, national, and international laws and regulations. You further agree not to, and not to allow or facilitate any third party to:

  • (a) Use the Service for any illegal, fraudulent, deceptive, or harmful purpose;
  • (b) Create pop-up campaigns that contain false, misleading, or deceptive content, including but not limited to fake "you won" messages, misleading prize odds, or deceptive discount representations;
  • (c) Use the Service to send, or facilitate the sending of, unsolicited commercial messages (spam) in violation of CAN-SPAM (US), CASL (Canada), the GDPR, the ePrivacy Directive, or any other applicable anti-spam legislation;
  • (d) Collect email addresses or other Personal Data through the Pop-up Service without providing adequate notice and obtaining the required consent under applicable data protection laws, including GDPR;
  • (e) Display, distribute, or promote content that is obscene, pornographic, defamatory, hateful, or that incites violence or discrimination;
  • (f) Impersonate any person or entity or misrepresent your affiliation with any person or entity;
  • (g) Interfere with, disrupt, or impose an unreasonable burden on the Service, its infrastructure, or other users;
  • (h) Attempt to gain unauthorised access to any systems, data, or accounts associated with the Service;
  • (i) Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code or underlying algorithms of the Service, except to the extent expressly permitted by applicable law;
  • (j) Use any automated means (bots, scrapers, spiders) to access the Service or extract data, or bypass any robot exclusion mechanisms;
  • (k) Copy, modify, create derivative works from, publicly display, frame, mirror, sell, resell, or redistribute the Service or any Content, except as expressly permitted;
  • (l) Use the Service in a manner that violates the terms of any third-party platform on which the Service is deployed (including Shopify's Partner Program Agreement, Shopify's Terms of Service, or WooCommerce terms);
  • (m) Use the Pop-up Service to operate illegal gambling. Our gamified popups (spin wheels, scratch cards, slot machines) are promotional marketing tools that deliver coupons and discounts — they must not be used as games of chance with monetary stakes.

6.2 - Anti-Spam Compliance. You are solely responsible for ensuring that all marketing emails sent using data collected through the Pop-up Service comply with applicable anti-spam laws, including:

  • (a) GDPR and ePrivacy Directive (EU/EEA): Obtaining freely given, specific, informed, and unambiguous consent before sending marketing emails to EU/EEA recipients. Popups must include a clear privacy notice and an unchecked consent checkbox;
  • (b) CAN-SPAM Act (US): Including a valid physical postal address, clear identification of the message as an advertisement, and a functional unsubscribe mechanism that is honoured within 10 business days;
  • (c) CASL (Canada): Obtaining express consent before sending commercial electronic messages to Canadian recipients, with clear identification of the sender and a functional unsubscribe mechanism;
  • (d) UK PECR: Obtaining consent for direct marketing emails to UK recipients (soft opt-in may apply for existing customer relationships).

6.3 - We reserve the right to suspend or terminate your Account immediately if we determine, in our sole discretion, that you have violated this Acceptable Use Policy.

7. Your Submissions and Feedback


7.1 - Responsibility. You are entirely responsible for all Submissions you make through the Site or Service, including campaign content, uploaded images, and custom popup designs.

7.2 - Feedback. If you provide us with feedback, suggestions, or ideas regarding the Site or Service, you grant us a perpetual, worldwide, non-exclusive, transferable, irrevocable, sub-licensable, royalty-free licence to use, modify, create derivative works from, distribute, and display such feedback without compensation, attribution, or notice to you.

7.3 - Public Communications. When using the Site or Service, you may be exposed to Submissions from other sources. We are not responsible for the accuracy, usefulness, safety, or intellectual property rights of or relating to such Submissions. You expressly assume all risks associated with your use of, exposure to, or reliance on any such content.

8. Intellectual Property


8.1 - CrazyRocket IP. All rights, title, and interest in and to the Site, Service, Content, Widget Code, and all related intellectual property (including copyrights, trademarks, patents, trade secrets, and all improvements, modifications, and derivative works) are and remain the exclusive property of CrazyRocket and its licensors. Nothing in these Terms transfers any ownership of our intellectual property to you.

8.2 - Widget Code Licence. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to embed the Widget Code on your website(s) solely for the purpose of displaying the Pop-up Service to your Users. This licence terminates immediately upon termination of your Account or these Terms, at which point you must remove all Widget Code from your website(s).

8.3 - Restrictions. You may not copy, modify, reverse engineer, decompile, or create derivative works from the Widget Code, the Service, or any Content (excluding your own Customer Data). You may print and download extracts from the Site for your personal or internal business use only.

8.4 - Trademarks. All trademarks, service marks, trade names, and trade dress are proprietary to us or our licensors. No use of any CrazyRocket trademark is permitted without our prior written consent. You may not use meta tags or "hidden text" utilising our trademarks or intellectual property.

9. Copyright Infringement and Takedown


9.1 - We respect the intellectual property rights of others. If you believe that any material on the Site or displayed through the Service infringes your copyright, please send a notice to hello@crazyrocket.io containing:

  • (a) A physical or electronic signature of a person authorised to act on behalf of the copyright owner;
  • (b) A description of the copyrighted work(s) and identification of the material claimed to be infringing;
  • (c) A description of the exact location of the infringing material on the Site or Service;
  • (d) Your contact information (address, telephone number, and email address);
  • (e) A statement that you have a good faith belief that use of the material is not authorised by the copyright owner, its agent, or the law;
  • (f) A statement that the information in the notice is accurate and, under penalty of perjury, that you are authorised to act on the copyright owner's behalf.

9.2 - We reserve the right to remove any content that, in our sole judgment, appears to infringe the intellectual property rights of another person.

10. Third-Party Links and Integrations


10.1 - Third-Party Links. The Site may contain links to third-party websites. These links are provided solely as a convenience. We do not endorse, control, or assume responsibility for these websites, their content, or their availability. Access to third-party websites is at your own risk.

10.2 - Third-Party Integrations. The Service integrates with third-party platforms including Shopify, WooCommerce, Klaviyo, Mailchimp, Campaign Monitor, ActiveCampaign, and others. These integrations are provided "as is". We are not liable for any failures, changes, or discontinuation of third-party services, APIs, or platforms. Your use of third-party integrations is subject to the respective third party's terms and conditions.

10.3 - Platform Dependency. The Service depends on the availability and functionality of third-party platforms (including Shopify and WooCommerce). Changes to these platforms, including API modifications, policy changes, or app removal, may affect the Service. We are not liable for disruptions caused by third-party platform changes.

10.4 - Links to Our Site. You may display a link to the Site as long as your use is not misleading, illegal, or defamatory, your linked website contains no infringing or illegal content, and you do not suggest that we endorse or sponsor your site.

11. Confidentiality


11.1 - Each party agrees to keep confidential all non-public information disclosed by the other party that is designated as confidential or that reasonably should be understood to be confidential ("Confidential Information"). Confidential Information includes, without limitation, business plans, pricing, technical data, Customer Data, and trade secrets.

11.2 - The receiving party shall not disclose Confidential Information to any third party except to its employees, contractors, or agents who need to know such information and are bound by confidentiality obligations at least as protective as this section.

11.3 - These confidentiality obligations do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was known to the receiving party prior to disclosure; (c) is independently developed without use of the disclosing party's Confidential Information; or (d) is required to be disclosed by law, regulation, or court order, provided that the receiving party gives the disclosing party prompt notice where legally permitted.

11.4 - These confidentiality obligations survive termination of these Terms for a period of 3 years, or indefinitely for trade secrets.

12. Term, Termination, and Suspension


12.1 - Term. These Terms commence when you first access or use the Site or Service and continue until terminated as set forth herein.

12.2 - Termination by You. You may terminate your Account at any time through your Account dashboard, through the Shopify Admin (for Shopify customers), or by contacting us at hello@crazyrocket.io. Termination takes effect at the end of your current billing period.

12.3 - Termination by Us for Cause. We may terminate or suspend your Account immediately, without prior notice or liability, if:

  • (a) You materially breach these Terms and fail to cure such breach within 14 days of written notice;
  • (b) You violate the Acceptable Use Policy (section 6);
  • (c) Your payment is overdue by more than 30 days;
  • (d) You engage in illegal activity through the Service;
  • (e) Your Shopify or WooCommerce app installation is removed or your store is closed;
  • (f) We are required to do so by law or regulation;
  • (g) Extended periods of inactivity (12 months or more), following prior notice.

12.4 - Suspension. We may temporarily suspend your access to the Service for: security threats, Acceptable Use Policy violations, non-payment, or legal compliance requirements. We will use commercially reasonable efforts to provide advance notice before suspension and to limit the scope and duration of any suspension. During suspension, you may retain read-only access to your Customer Data where technically feasible.

12.5 - Effect of Termination. Upon termination:

  • (a) Your licence to use the Service and Widget Code terminates immediately;
  • (b) You must remove all Widget Code from your website(s) within 7 days;
  • (c) You will have a 30-day data export window to retrieve your Customer Data. After this period, we will delete your Customer Data from our active systems, unless we are legally required to retain it;
  • (d) Any outstanding fees owed to us become immediately due and payable;
  • (e) Sections that by their nature should survive termination will survive, including: Intellectual Property (8), Confidentiality (11), Disclaimer (14), Limitation of Liability (15), Indemnification (16), Dispute Resolution (18), and Governing Law (19).

12.6 - EU Data Act Compliance. In accordance with the EU Data Act (effective September 12, 2025), you may terminate with a maximum of 2 months' notice. Upon request, we will facilitate the transfer of your Customer Data to another provider in a machine-readable format within 30 days.

13. Service Levels


13.1 - Uptime Target. We target 99.9% monthly uptime for the Service, excluding scheduled maintenance and force majeure events.

13.2 - Scheduled Maintenance. We will provide at least 24 hours' advance notice for planned maintenance windows, except in cases of urgent security patches or critical fixes.

13.3 - Exclusions. Uptime calculations exclude: (a) scheduled maintenance; (b) force majeure events (section 20); (c) failures caused by your equipment, website, or actions; (d) third-party service outages (including Shopify, WooCommerce, or hosting provider outages); (e) internet connectivity issues beyond our control.

14. Disclaimer of Warranties


14.1 - THE SITE, SERVICE, WIDGET CODE, AND ALL CONTENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

14.2 - WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT: (A) THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS; (B) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) THE RESULTS OBTAINED FROM THE SERVICE (INCLUDING CONVERSION RATES, EMAIL COLLECTION RATES, OR REVENUE) WILL BE ACCURATE OR RELIABLE; (D) THE SERVICE WILL BE COMPATIBLE WITH ALL BROWSERS, DEVICES, OR E-COMMERCE THEMES; OR (E) ANY ERRORS IN THE SERVICE WILL BE CORRECTED.

14.3 - YOUR USE OF THE SITE, SERVICE, AND CONTENT IS AT YOUR OWN DISCRETION AND RISK, AND YOU ARE SOLELY RESPONSIBLE FOR ANY RESULTING CONSEQUENCES.

14.4 - Some jurisdictions do not allow the exclusion of implied warranties. In such jurisdictions, the above exclusions may not apply to you to the extent prohibited by applicable law. In particular, nothing in these Terms excludes or limits liability that cannot be excluded or limited under EU, UK, or Australian consumer protection law.

15. Limitation of Liability


15.1 - TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CRAZYROCKET, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, REPUTATION, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SITE, SERVICE, OR CONTENT, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

15.2 - TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, THE SITE, SERVICE, OR CONTENT SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES ACTUALLY PAID BY YOU TO US DURING THE 12-MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED US DOLLARS (US$100), WHICHEVER IS GREATER.

15.3 - THE LIMITATIONS IN THIS SECTION DO NOT APPLY TO: (A) EITHER PARTY'S INDEMNIFICATION OBLIGATIONS; (B) EITHER PARTY'S BREACH OF CONFIDENTIALITY OBLIGATIONS; (C) YOUR PAYMENT OBLIGATIONS; (D) LIABILITY ARISING FROM GROSS NEGLIGENCE OR WILFUL MISCONDUCT; OR (E) LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW (INCLUDING LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE UNDER UK AND EU LAW).

15.4 - THE FOREGOING LIMITATIONS ARE FUNDAMENTAL ELEMENTS OF THE BARGAIN BETWEEN YOU AND CRAZYROCKET AND SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.

16. Indemnification


16.1 - Your Indemnification. You agree to indemnify, defend, and hold harmless CrazyRocket, its officers, directors, employees, agents, and affiliates from and against all claims, liabilities, losses, damages, costs, and expenses (including reasonable legal fees) arising out of or related to:

  • (a) Your breach of these Terms or the Acceptable Use Policy;
  • (b) Your use of the Service, including any pop-up campaigns you create or email marketing you conduct using data collected through the Service;
  • (c) Your violation of applicable laws, including anti-spam, data protection, and consumer protection laws;
  • (d) Third-party claims arising from your Submissions or Content displayed through the Service;
  • (e) Unauthorised use of the Service through your Account;
  • (f) Your violation of Shopify, WooCommerce, or other third-party platform terms that impacts CrazyRocket.

16.2 - Our Indemnification. We will indemnify, defend, and hold harmless you from and against third-party claims alleging that the Service, as provided by us, infringes a third party's intellectual property rights, provided that you: (a) promptly notify us in writing of the claim; (b) grant us sole control of the defence and settlement; and (c) provide reasonable cooperation at our expense.

16.3 - Procedure. The indemnifying party shall: (a) be given prompt written notice of the claim; (b) have sole control of the defence and settlement (provided that no settlement may impose obligations on the indemnified party without their written consent); and (c) receive reasonable cooperation from the indemnified party.

17. Privacy


17.1 - Our collection and use of Personal Data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Site and Service, you acknowledge that you have read and understood our Privacy Policy.

17.2 - As a Customer, you are responsible for providing appropriate privacy notices to your Users and obtaining all necessary consents for the collection and processing of Personal Data through the Pop-up Service on your website(s), in accordance with applicable data protection laws including the GDPR, UK GDPR, CCPA/CPRA, PIPEDA, and the Australian Privacy Act.

18. Dispute Resolution


18.1 - Informal Resolution. Before initiating any formal dispute resolution proceeding, you agree to first contact us at hello@crazyrocket.io to attempt to resolve the dispute informally. We will endeavour to resolve the matter within 30 days.

18.2 - Governing Law and Jurisdiction. These Terms are governed by and construed in accordance with the laws of Italy. Any disputes arising out of or in connection with these Terms that cannot be resolved informally shall be submitted to the exclusive jurisdiction of the courts of Italy.

18.3 - EU/EEA Consumers. If you are a consumer in the EU/EEA, nothing in these Terms affects your rights under mandatory consumer protection laws of your country of residence. You may bring claims in the courts of your country of habitual residence. You may also use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

18.4 - UK Consumers. If you are a consumer in the United Kingdom, nothing in these Terms affects your rights under the Consumer Rights Act 2015 or other mandatory UK consumer protection legislation.

18.5 - Australian Consumers. If you are a consumer in Australia, nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you by the Australian Consumer Law that cannot be excluded, restricted, or modified by agreement.

19. Business Transfers


In the event of a merger, acquisition, reorganisation, sale of assets, or similar transaction, your Account information and Customer Data may be transferred as part of the transaction. We will notify you before your Personal Data becomes subject to a different privacy policy. You will have the opportunity to request deletion of your data before such a transfer.

20. Force Majeure


20.1 - Neither party shall be liable for any failure or delay in performing its obligations under these Terms (except for payment obligations) to the extent that such failure or delay is caused by circumstances beyond the affected party's reasonable control, including but not limited to: natural disasters, pandemics, acts of government, war or terrorism, cyberattacks, utility failures, third-party platform outages (including Shopify or WooCommerce downtime), or internet infrastructure failures ("Force Majeure Event").

20.2 - The affected party shall: (a) promptly notify the other party of the Force Majeure Event; (b) use commercially reasonable efforts to mitigate its effects; and (c) resume performance as soon as the event ceases.

20.3 - If a Force Majeure Event continues for more than 60 consecutive days, either party may terminate the affected portion of the Service upon written notice.

21. Electronic Communications


21.1 - By creating an Account, you consent to receiving electronic communications from us related to the Service, including service announcements, technical notices, security alerts, and administrative messages. These transactional communications are necessary for the operation of the Service and are not marketing communications.

21.2 - With your separate consent, we may send you promotional communications about our products and services. You may opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us at hello@crazyrocket.io. Opting out of marketing communications does not affect transactional communications.

22. Children


The Site and Service are not directed at individuals under the age of 16 (or the applicable minimum age in your jurisdiction). You must not use the Service if you are under 16 years of age. We do not knowingly collect Personal Data from children under 16. If we learn that we have collected Personal Data from a child under 16, we will delete it promptly.

23. Changes to These Terms


23.1 - We may update these Terms from time to time. We review these Terms at least annually to ensure they remain current and compliant.

23.2 - For material changes, we will provide at least 30 days' advance notice via: (a) a prominent notice on the Site; (b) email notification to the address associated with your Account; or (c) in-dashboard notification. Non-material changes (e.g., formatting, clarifications) may take effect immediately upon posting.

23.3 - Your continued use of the Site or Service after the effective date of updated Terms constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Site and Service and may terminate your Account in accordance with section 12.

23.4 - We will maintain an archive of previous versions of these Terms, available upon request at hello@crazyrocket.io.

24. Limitation of Claims


To the maximum extent permitted by applicable law, any claim or cause of action arising out of or related to these Terms or the Service must be filed within one (1) year after such claim or cause of action arose, or be forever barred. This limitation does not apply where prohibited by applicable law, including in jurisdictions where mandatory longer limitation periods apply.

25. Miscellaneous


25.1 - Severability. If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

25.2 - Assignment. You may not assign or transfer these Terms, or any rights or obligations hereunder, without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets. Any purported assignment in violation of this section is void.

25.3 - Entire Agreement. These Terms, together with our Privacy Policy and any other policies or terms referenced herein, constitute the entire agreement between you and CrazyRocket with respect to the Site and Service, and supersede all prior or contemporaneous agreements, proposals, or representations.

25.4 - Waiver. No failure or delay by either party in exercising any right or provision of these Terms shall constitute a waiver of that right or provision. A waiver of any term shall not be deemed a continuing waiver of such term or any other term.

25.5 - No Third-Party Beneficiaries. These Terms do not create any third-party beneficiary rights in any individual or entity that is not a party to these Terms.

25.6 - Construction. These Terms shall be construed neutrally, not for or against either party. Section headings are for convenience only and have no legal significance.

25.7 - Survival. Any provisions of these Terms that by their nature should survive termination (including but not limited to intellectual property rights, indemnification, limitation of liability, confidentiality, and dispute resolution) shall survive the termination or expiry of these Terms.

26. Contact Us


If you have any questions about these Terms, please contact us:

Email: hello@crazyrocket.io

Website: www.crazyrocket.io